Professional Jewellery Repairs

Our jewellery craftsmanship has built a loyal customer following over the years, and generations of customers have passed down their family heirlooms, some of which were produced in our ateliers. At our shop based on the High Street in Thornbury near Bristol, we are privileged to offer restoration, alterations and repairs of your antique or modern jewellery.

For our craftsmen, there’s no job too big or too small. Our skilled team prides itself in delivering all the services our customers need, such as ring sizing, cleaning and polishing of jewellery, stone replacing, watch repairs and battery replacement. They will also be able to offer expert advice on how you can best look after your jewellery or watches.

 

Frequently Asked Questions

  • How long will be order take to arrive?

    All orders are shipped within 24 hours of purchase with the exception of orders placed after 4pm on Saturday which will be dispatched on Monday morning. We would usually expect your items to arrive within 24-48 hours of postage in the UK, so please allow up to 72 hours from time of purchase before worrying about your parcel.  We would expect all order in the UK to arrive within 5 days.

  • How is my gift packaged?

    We take great care when packing your purchase to ensure that it will arrive with you in one piece and look beautiful when opened in our Parsons branded gift bags. The exterior of the parcel will not give away our brand or the value of the contents inside for safety reasons.

  • What is your returns policy?

    We offer customers the opportunity to return an item within 10 days of their order being delivered. Please note if your items are engraved we cannot offer a refund.

    Should you decide to return your item, we will issue you a refund, unless you have been notified otherwise prior to your purchase. This is providing it is returned no later than 10 days after the delivery date, in its unworn and original condition without any damage and with all accompanying documents and materials.

    While we do offer all clients free shipping when delivering your order, we kindly ask you to cover the shipping charge when returning to us.

Finding us

18 High Street
Thornbury
Bristol
BS35 2AH, United Kingdom

Opening hours

Mon-Sat: 9am-5pm

Frequently Asked Questions

  • How long will be order take to arrive?

    All orders are shipped within 24 hours of purchase with the exception of orders placed after 4pm on Saturday which will be dispatched on Monday morning. We would usually expect your items to arrive within 24-48 hours of postage in the UK, so please allow up to 72 hours from time of purchase before worrying about your parcel.  We would expect all order in the UK to arrive within 5 days.

  • How is my gift packaged?

    We take great care when packing your purchase to ensure that it will arrive with you in one piece and look beautiful when opened in our Parsons branded gift bags. The exterior of the parcel will not give away our brand or the value of the contents inside for safety reasons.

  • What is your returns policy?

    We offer customers the opportunity to return an item within 10 days of their order being delivered. Please note if your items are engraved we cannot offer a refund.

    Should you decide to return your item, we will issue you a refund, unless you have been notified otherwise prior to your purchase. This is providing it is returned no later than 10 days after the delivery date, in its unworn and original condition without any damage and with all accompanying documents and materials.

    While we do offer all clients free shipping when delivering your order, we kindly ask you to cover the shipping charge when returning to us.