Contact Us

As we enter our fourth century of trading, we are excited to hear from you on any issues such as inquiries, customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated so please complete the form if you would like to get in touch.

Alternatively you can visit our shop which is located at 18 High Street, Thornbury, Bristol, BS35 2AH, United Kingdom.

Phone: 01454 538373

EmailInfo@ParsonsJewellers.com

 Visit us in-store during opening hours:

Mon-Sat: 9am-5pm

Sun: CLOSED 

 

Frequently Asked Questions

  • How long will be order take to arrive?

    All orders are shipped within 24 hours of purchase with the exception of orders placed after 4pm on Saturday which will be dispatched on Monday morning. We would usually expect your items to arrive within 24-48 hours of postage in the UK, so please allow up to 72 hours from time of purchase before worrying about your parcel.  We would expect all order in the UK to arrive within 5 days.

  • How is my gift packaged?

    We take great care when packing your purchase to ensure that it will arrive with you in one piece and look beautiful when opened in our Parsons branded gift bags. The exterior of the parcel will not give away our brand or the value of the contents inside for safety reasons.

  • What is your returns policy?

    We offer customers the opportunity to return an item within 10 days of their order being delivered. Please note if your items are engraved we cannot offer a refund.

    Should you decide to return your item, we will issue you a refund, unless you have been notified otherwise prior to your purchase. This is providing it is returned no later than 10 days after the delivery date, in its unworn and original condition without any damage and with all accompanying documents and materials.

    While we do offer all clients free shipping when delivering your order, we kindly ask you to cover the shipping charge when returning to us.

Finding us

18 High Street
Thornbury
Bristol
BS35 2AH, United Kingdom

Opening hours

Mon-Sat: 9am-5pm

Frequently Asked Questions

  • How long will be order take to arrive?

    All orders are shipped within 24 hours of purchase with the exception of orders placed after 4pm on Saturday which will be dispatched on Monday morning. We would usually expect your items to arrive within 24-48 hours of postage in the UK, so please allow up to 72 hours from time of purchase before worrying about your parcel.  We would expect all order in the UK to arrive within 5 days.

  • How is my gift packaged?

    We take great care when packing your purchase to ensure that it will arrive with you in one piece and look beautiful when opened in our Parsons branded gift bags. The exterior of the parcel will not give away our brand or the value of the contents inside for safety reasons.

  • What is your returns policy?

    We offer customers the opportunity to return an item within 10 days of their order being delivered. Please note if your items are engraved we cannot offer a refund.

    Should you decide to return your item, we will issue you a refund, unless you have been notified otherwise prior to your purchase. This is providing it is returned no later than 10 days after the delivery date, in its unworn and original condition without any damage and with all accompanying documents and materials.

    While we do offer all clients free shipping when delivering your order, we kindly ask you to cover the shipping charge when returning to us.